💰 Refund & Return Policy – StanCups
Please read this Refund Policy carefully. If you have any questions, you can contact us using the details provided at the bottom of this page.
📦 THE PRODUCT NEVER ARRIVED
Our estimated fulfillment times are:
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Processing time: 1–2 business days
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Shipping time (UK): 3–5 business days
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Shipping time (International): 4–8 business days
If your order has not arrived within 20 days after receiving your shipping confirmation email, please contact us immediately so we can investigate the issue.
📦 DAMAGED ON ARRIVAL
If your product arrives damaged, please take clear photos and/or videos and send them to our support team at support@stancups.shop.
After verification, you will be offered one of the following:
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A replacement product (free of charge), or
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A 100% refund
⚙️ DEFECTIVE OR BROKEN AFTER USE
You have 30 days after delivery to report any issue with your product.
If your product is defective or stops working during this period, you may return it to us. Return shipping costs are the responsibility of the customer.
Once received and verified, you will be issued a refund in the form of store credit so you can reorder a replacement product.
🔄 CHANGE OF MIND (STANDARD RETURN)
You have 30 days after receiving your order to request a return.
To be eligible for a return, items must be:
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Unused
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Unwashed
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In original packaging
To start a return, please contact us at support@stancups.shop. We will provide you with a return address and instructions.
🔁 EXCHANGE POLICY
If you wish to exchange your product, you have 30 days from delivery to request an exchange.
To qualify:
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The item must be unused
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The item must be in original packaging
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Customer is responsible for return shipping costs
Please contact support@stancups.shop for assistance.
❌ WRONG PRODUCT RECEIVED
If you receive the wrong item, you have 30 days to report it.
After confirmation:
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We will cover the return shipping cost
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You will receive a 100% refund or replacement
📞 CONTACT INFORMATION
If you need help, please contact us:
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Store Name: StanCups (stancups.shop)
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Email: support@stancups.shop
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Phone: +44 161 633 2144
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Address: 1206 Stockport Rd, Manchester M19 2RA, United Kingdom
What Our Experts Recommend
Devin Miller
Expert in Paddlesports for 6 Years
BSA - National Eagle Scout Association
Great Tumbler
The IceFlow keeps my drinks cooler than my Yeti 30oz tumbler. Thanks to the handle, it's more convenient to carry when my hands are full... I feel like I am straining to get water out quickly enough sometimes. Unscrewing the lid works, but a bigger straw would be better.
Maddie Petry
ExpertVoice Member
Use it Everywhere
I use it for everything! No leakage and fits perfectly in a cup holder... Especially useful when traveling or juggling tasks. Highly convenient for baby delivery and daily life.
Bridget D.
Expert in Fitness & Training for 2 Years
ExpertVoice Member
Excellent Design
I love Stanley products and have been using them since the 80s... The flip-top straw is durable and water-tight, making it perfect for daily use and car cup holders.
Brandon Williams
Expert in Tactical for 2 Years
WeSalute / Veterans Advantage
Very Practical
Purchased one after hearing hype about Stanley. Great for hot and cold drinks... Perfect weight and cup-holder friendly, ideal for gifts and everyday use.
Kelly Howard
Outdoor Enthusiast
Best Travel Companion
I take this bottle on hikes and camping trips... Keeps drinks cold all day and the handle makes it easy to carry gear at the same time.
Liam Morgan
Fitness Coach
Durable & Reliable
Great for gym and outdoor activities... Sturdy, no leaks, and easy to clean. Really a product I can trust every day.
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